Important Corona Virus Updates

At Walter Carter Funerals, we’re committed to ensuring the safety of our team, client families and the community. Here are the steps we’re taking.

 

Last updated: 7 February 2021

The impact of COVID-19 continues to be felt throughout the community.

We all need to do our part and, following advice from the Australian Government Department of Health and NSW Governmentwe’re making further changes to our day-to-day operational practices.

Our team work on the front line and we’re taking the following steps to not only ensure their safety but also the safety of the range of people we interact with each and every day.

 

Arrangement and conduct of funeral services

Given what’s happening in our world, we’ve had to make changes to how we plan, arrange and conduct funerals.

We are mindful of social distancing between the Walter Carter Funerals team and our client families. Our funeral consultants may organise some funeral documentation and arrangement instructions at arm’s length, via email or phone, rather than in the usual face-to-face meeting.

Given this, if you’re seeking to arrange a funeral, please email us at enquiries@waltercarterfunerals.com.au or call us on (02) 9389 3499.

 

Venues

All venues must comply with the ‘one person per 2 square metre rule’ and have an appropriate COVID-19 Safety Plan.

All in attendance will be required to register their name and contact details via the NSW Health QR code, and may be asked to wear a mask.

In the case of the Walter Carter Funerals gathering space, a limit of 32 mourners will be in place (due to the size of the venue). Hand sanitiser and face masks are available.

The Walter Carter Funerals team are on hand to provide advice about the options available to protect the health of attendees (e.g. seating in household groups, using solo musicians rather than groups, live streaming the service etc).

 

Alternate ways to ‘attend’ a service

Alternate arrangements are available that will give mourners who are unable to attend an opportunity to grieve.

We can arrange for a video recording, allowing those not in attendance to watch the service at a later date. We can also arrange for live streaming online, providing the opportunity for family and friends to experience the service in real-time.

Another option is to hold a memorial service after the crisis period has passed.

 

Limiting social contact

We ask that you refrain from social contact, except with the immediate members of your own household. We understand that these measures are difficult during times of grief, where a hug, kiss on the cheek or simply touch on the shoulder is the most natural way to show care and support. However, we ask that personal contact be kept to a minimum during services to minimise the risk of exposure for everyone in attendance.

 

People who should not attend

Anyone who has returned from overseas in the last 14 days (unless via a travel bubble, such as New Zealand) will not be permitted to attend a funeral service. Similarly, those who have come into contact with a diagnosed person cannot attend. If requested, live streaming of the service does allow people in this circumstance to attend, albeit virtually.

If you are feeling unwell or fall into a high-risk group (e.g. you are older, have a weakened immune system or have a chronic medical condition), you should not attend a funeral service.

Further, in accordance with government directives, any person from a designated hotspot should not attend.

 

Tribute slideshows

During this period, we need to change our service regarding the compilation of tribute slideshows.

If you are able to email photos through to us, we can certainly compile the slideshow.

Of course, you can also compile the slideshow yourself and then provide it to us to play on the day.

 

Care and attention

The team at Walter Carter Funerals will always take the time to understand your needs. Our client families are our priority. We do, however, need to approach each arrangement on a case by case basis, as we seek to meet your needs and comply with government guidelines.

Guidelines are changing frequently, so we all need to be aware that we must be flexible. We are living in changing times and, as such, need to be flexible.

Press notices

To manage attendees, we’ll be asking our families to invite attendees personally and suggesting publishing only a memorial notice.

Coping with grief during COVID-19

The spread of the coronavirus has taken a huge emotional toll on the community.

It’s changed the way we communicate with our friends and colleagues. It’s changed how we fill our leisure time. And it’s changed how – and if – we can spend time with our families.

Importantly, it’s changed how we experience grief. However, by being aware of your emotional, social and spiritual health, and deliberately focusing on your own self-care, you can mitigate the effects of this ‘grief pandemic’.