Caring for our community during the COVID-19 crisis
Important information about coronavirus measures
At Walter Carter Funerals, we're committed to ensuring the safety of our team, client families and the community. Here are the steps we're taking.
Last updated: 30 March 2020
We’re living in unprecedented times. Every day, more countries are going into lockdown and new measures are being put in place in an effort to stem the spread of coronavirus.
We all need to do our part and, following advice from the Australian Government Department of Health, we’re making significant changes to our day-to-day operational practices.
Our team work on the front line and we’re taking the following steps to not only ensure their safety, but also the safety of the range of people we interact with each and every day.
Arrangement and conduct of funeral services
Given what’s happening in our world, we’ve had to make changes to how we plan, arrange and conduct funerals.
We are limiting social contact between the Walter Carter Funerals team and our client families. Our funeral consultants will organise funeral documentation and arrangement instructions at arms length, via email or phone, rather than in the usual face-to-face meeting.
Given this, if you’re seeking to arrange a funeral, please email us at [email protected] or call us on (02) 9389 3499, rather than visiting us at our office to make arrangements.
Attendance at venues – including chapels, places of worship or the Walter Carter Funerals gathering space – will be limited to 10 people. We must adhere to the social distancing requirements and must allow for 4m2 distance between people.
Alternate ways to ‘attend’ a service
Alternate arrangements that will give mourners (other than immediate family members) an opportunity to grieve, such as holding a memorial service after the crisis period has passed or making a video recording of the service to share, are available.
To manage attendees, we’ll be asking our families to invite attendees personally and suggesting publishing only a memorial notice.
Limiting social contact
If you’re holding a small service for immediate family, we ask that you refrain from social contact.
We understand that these measures are difficult during times of grief, where a hug, kiss on the cheek or simply a touch on the shoulder is the most natural way to show care and support.
However, we ask that personal contact be kept to a minimum during services to minimise the risk of exposure for every one in attendance.
People who should not attend
Anyone who has returned from overseas in the last 14 days will not be permitted to attend a funeral service.
Equally, those who have come into contact with a diagnosed person cannot attend.
During this period, we need to change our service regarding the compilation of tribute slideshows.
If you are able to email photos through to us, we can certainly compile the slideshow. However, we will no longer be handling hard copy photos.
Of course, you can also compile the slideshow yourself and then provide it to us to play on the day.
Being conscious of the wellbeing of our client families and team, unfortunately for the foreseeable future we will not be allowing viewings to take place. However, we will dress your loved one, free of charge. Please ask our team for details.
Care and attention
The team at Walter Carter Funerals will always take the time to understand what you need. Our client families are our priority. We do, however, need to approach each arrangement on a case by case basis, as we seek to meet your needs and comply with government guidelines.
Guidelines are changing frequently, so we all need to be aware that we must be flexible. We are living in changing times and, as such, need to be flexible.
Clergy, celebrants and stakeholders
This is a tough time for all of us. The Walter Carter Funerals team will be reaching out to all of you.
Aged care facilities, local clergy and celebrants are all an integral part of the care and support we provide to our local families.
We will continue to communicate with you, so we’re all on the same page and understand our respective roles during these times of crisis.
Thank you for your support and understanding
We are acutely aware of our role as funeral directors and we thank you for your support and understanding.
Walter Carter Funerals has been caring for our local community for more than 130 years and we’re committed to continuing to do so.
If you have any questions, please contact our team on (02) 9389 3499.