Our range of programs

Walter Carter Funerals' training programs are designed to assist the community, and healthcare and industry professionals to understand death, dying and the funeral process. Our programs offer participants the opportunity to learn practical skills and bring new value to their workplace and daily lives.

Our programs will help you to:

• Learn about the funeral process
• Recognise the range of funeral celebration choices
• Understand cultural and religious issues in relation to funerals
• Learn what to do when someone dies
• Understand and manage the grief and bereavement process

Walter Carter Funerals will work with your organisation to develop a program that suits your needs. Our programs combine practical case studies with innovative teaching techniques to offer a unique and powerful learning experience.


Each of the following topics is supported by a range of factsheets and handouts.

Understanding funerals

  • What to do when some one dies
  • Legal requirements
  • Funeral choices
  • Decisions that need to be made
  • Why funerals are important

Grief and bereavement

  • Understanding the effect of grief and bereavement
  • How to deal with anticipatory grief
  • What happens in the case of disenfranchised grief
  • How to cope with significant dates

Role of a florist in a funeral service

  • The funeral ceremony
  • Who arranges the funeral
  • History of flowers in death
  • Role of the florist
  • Practical considerations
  • Tricks of the trade
  • Understanding grief and bereavement
  • Coping with grieving customers


Our presenters are experts in their field and are experienced speakers.

Walter Carter Funerals CEO Dale Maroney

Dale Maroney

Managing Director
Dale is the 5th generation of her family to lead Walter Carter Funerals. She began working full-time in the business after completing a Bachelor of Social Studies at the University of Sydney. In 1994, Dale left to discover the world outside Walter Carter Funerals. Over 14 years she gained significant knowledge of management and essential experience of the wider business world. She returned to Walter Carter Funerals to take the helm in 2009. Dale currently sits on the NSW/ACT Board of the Australian Funeral Directors Association and is a qualified workplace trainer. She is passionate about sharing her industry knowledge.

Walter Carter Funerals Bereavement Care Coordinator Donna Drew Morris

Donna Drew-Morris

Bereavement Care Coordinator
Donna is a qualified and highly-trained clinical nurse in the areas of paediatrics, oncology, palliative care, and grief and bereavement. She holds post-graduate qualifications in child and family health, paediatrics, cancer nursing, palliative care and counselling. She has written and facilitated programs for specialty courses conducted at NSW College of Nursing and Queensland TAFE. Donna is well positioned to deliver a high level of care and support to families and industry professionals. She is a leader in the field of grief and bereavement and is well known throughout the Eastern Suburbs and wider Sydney.

Talk to the team at Walter Carter Funerals about training options to suit your needs.

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